The Federal Government on Thursday said airline operators in the country must refund the full cost of travel tickets to passengers after a two-hour delay.
The Federal Government’s position on flight delays and cancellations came against the public outcry over the phenomenon, especially by air travellers.
Minister of Aviation, Hadi Sirika, stated this when he featured at the ministerial press briefing organised by the Presidential Communication Team at the Presidential Villa, Abuja. He read some of the rights of aviation passengers at the briefing and charged them to demand their rights whenever they were trampled upon by airlines.
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“On domestic flights, delays beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one email. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour,’ he said.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.
“Delayed between 10pm and 4am, the carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.’’
The minister noted that the same rules applied for international flights adding that his ministry had started sanctioning some airlines who defaulted on consumer rights, but urged passengers not to be unruly at airports.
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