The Nigeria Civil Aviation Authority (NCAA) has said it’s aware of flight disruptions which have inconvenienced air passengers in the last couple of days and empathizes with all affected passengers for the inconveniences these disruptions may have caused.
In a statement signed by the Director Public Affairs & Consumer Protection, Michael Achimugu, on behalf of the Director General of Civil Aviation, said the NCAA has mandated all airlines to provide timely flight disruption information to passengers to enable them make informed decisions concerning their travels.
NCAA is monitoring all operations and our Consumer Protection Officers are on ground to monitor passenger handling procedures to ensure that airlines mitigate the inconveniences to passengers and provide care, refreshments and other alternative measures in line with Nigeria Civil Aviation Regulations 2023 Part 19-
For prompt attention to complaints, you can visit the NCAA CPD desks located at the airport or to lodge your complaint online here Or cpd@ncaa.gov.ng
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