
The Nigerian Communications Commission, NCC, has authorised telecom operators like MTN, Airtel, and Glo to disconnect the Unstructured Supplementary Service Data, USSD codes of nine banks that are yet to pay their USSD debts.
The approval was disclosed in a public notice signed by Reuben Muoka, the Commission’s Director of Public Affairs.
The commission pointed out that as of the close of business on Tuesday, January 14, 2025, nine out of 18 financial institutions had not complied with regulatory directives.
The nine defaulting banks include Fidelity Bank Plc with the 770 USSD code, First City Monument Bank, FCMB, (*329#), Jaiz Bank Plc (*773), and Polaris Bank Limited (*833#).
Others are Sterling Bank Limited (*822#), United Bank for Africa Plc (*919#), Unity Bank Plc (*7799#), Wema Bank Plc (*945#), and Zenith Bank Plc (*966#).
“By the information made available to the commission as at close of business on Tuesday, January 14, 2025, of a total of 18 financial institutions, the nine institutions listed below have failed to comply significantly with the directives in the Second Joint Circular of the Central Bank of Nigeria and the commission dated December 20, 2024, for the settlement of outstanding invoices due to MNOS, some since 2020,” part of the NCC’s notice read.
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The commission also noted that banks’ failure to comply with the CBN-NCC joint circular means that they are unable to meet the good standing requirements for the renewal of the USSD codes assigned to them by the commission.
The NCC emphasised that the financial institutions had been duly notified of the need for immediate compliance and warned that consumers may face service disruptions if the issues remain unresolved.
“In fulfilment of its consumer protection mandate, the commission wishes to inform consumers that they may be unable to access the USSD platform of the affected financial institutions from January 27, 2025,” the notice reads.

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