R-L Minister for Communications Technology, Omobola Johnson, Chairman, Phillips Consulting, Foluso Phillips and Humhrey Okorie senior manager, system Audit MTN representing MTNat the web jurist awards organized by Phillips Consulting in Lagos on Thursday last week
Phillips Consulting held the 10th edition of its ‘Web-Jurist’ awards in Lagos on Friday, 27 July 2012. MTN Nigeria, GT Bank Plc, Consolidated Hallmark Insurance, and Kakawa Discount House emerged the 2012 Web-Jurist overall best websites in the telecommunications, banking, insurance, and discount market segments of the economy.
The Web-Jurist rating and awards is an initiative of the Technology Division of Phillips Consulting Limited, aimed at measuring the effectiveness of websites in the private sector, to ensure continuous enhancement of e-business activities and encourage better web communication practice.
The results which were announced in the presence of the Minister of Communications Technology, Mrs Omobola Johnson and key decision makers in the financial services and ICT sectors showed that Nigerian companies have made significant progress in the last 10 years in using their websites to conduct electronic commerce.
The Web-Jurist rating results announced by the Chairman of Phillips Consulting Limited, Mr. Foluso Phillips, showed that Etisalat and Starcomms came second and third in the overall best websites in the telecoms sector. MTN emerged best website for technical structure and security, Visafone won the best content website, and Starcomms took the prize for the best customer aesthetics website.
In the banking sector, Zenith Bank and Access bank emerged second and third in the overall best website category, while Zenith Bank, Access Bank and GT Bank carted away awards in the best customer experience, best web transaction, and best technical structure and security categories respectively.
In the insurance sector, Zenith Assurance and Consolidated Hallmark emerged second and third for best overall websites while Consolidated Hallmark Insurance, Royal Exchange Insurance, and Allied & General Insurance carted away awards in the best customer experience, best web transaction, and best technical structure and security categories respectively.
For the discount houses, the results indicated that Associated Discount House and First Security Discount emerged second and third for the overall best sites. While Associated Discount House won the best customer aesthetics website, Kakawa Discount and Kakawa Discount House picked the best customer experience and best technical structure and security categories awards.
Mr. Seun Ngonnase, head of the Technology Division of Phillips Consulting Limited, explained that the Web-Jurist rated the websites of 18 banks, 25 insurance companies, 7 telecoms companies, and 2 discount houses, but 2 banks were not rated as their websites was shutdown.
He further explained that the Web-Jurist evaluation tool uses intelligent algorithms and processes, involving a detailed step-by-step web analysis to evaluate the effectiveness and performance of websites based on aesthetics, technical aspects, site content, web transaction processing, customer experience, and performance.
The minister of Communications Technology observed during the awards that, “Phillips Consulting Limited is is telling Nigerian companies to basically put their businesses online”. She explained that her ministry, in February 2012, conducted an assessment of about 800 websites of federal government ministries, departments, and agencies (MDAs), and the results indicated that half of the sites are not effective. She urged Phillips Consulting to extend the Web-Jurist rating to the public sector.
Mr. Foluso Phillips, in a chat with the media, noted that “the primary objective of the ratings is to evaluate the effectiveness of websites based on customers’ expectations of value and focusing on the finance, insurance, and telecommunications sectors.
Since its maiden edition in 2001, the Web-Jurist has lived up to its expectations by successfully establishing a barometer for rating banks and non-bank financial institutions’ websites. Some of the winners of version 9.0 held last year included UBA for best aesthetics, Zenith Bank for best technical aspects and best customer experience, Access Bank for best site content, and Oceanic Bank for best financial services. These winning organisations will surely be looking forward to version 11 of the Web-Jurist event which will take place next year.
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